Contact Us
We would love to hear from you, whether you have found a bug, have an idea for the game or need help with your account. Email is the best way to reach us:
Many questions are already answered in our FAQ, so it is worth a quick look first.
Reporting a bug
The more detail you give us, the faster we can find and fix the problem. Please include:
- what happened, and what you expected to happen;
- your device and browser, for example “Android phone, Chrome”;
- the room code, if it happened during a game;
- roughly when it happened, including your time zone;
- a screenshot or screen recording, if you can take one.
Reporting a player
The quickest way is Report player in the in-game menu while the match is in progress. You can also email us with the player’s username, the room code and a short description of what happened. Our Terms of Service explain the behaviour we don’t allow.
Account and privacy requests
To ask for a copy of your data or for your account to be deleted, email us and include the phone number or Google email address linked to your account so that we can find it. We may need to confirm that the account belongs to you before we act on the request. Our Privacy Policy explains what we store and why.
Feedback and ideas
Thunder Ludo is shaped by the people who play it. If there is a feature you would like, a rule you think we have wrong or something in our guides that could be clearer, tell us.
Business enquiries
For partnerships, press or other business matters, email us with a short description of your enquiry in the subject line.